Customer Service Representative with Italian & English (Part-Time Afternoon) New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a general team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience. What's your Mission? * Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skilfully and professionally. * Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. * Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. * Product expertise: Develop a deep understanding of our client's products and services. * Become a New Balance expert: Gain in-depth knowledge of the New Balance brand and its offerings.



* Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. Requirements * Fluency in Italian: Demonstrated by exceptional grammar and spelling. * Advanced English Proficiency: Excellent written and spoken English communication. * Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. * Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. * Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. * Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution. Benefits * Start Date: November 2025 * Hours: 25 hours/week * Work Schedule: Rotative schedule from Monday to Sunday between 9:00 am & 8:00 pm. * Salary: €11,595.34 gross per year * Holidays: 24 working holidays (pro-rata) * Work Model: Hybrid (6 d

📌 Customer Service Representative with Italian (Cataluña)
🏢 CPM CX Centre
📍 Cataluña