Customer Service Representative with Dutch and English (Part-Time Morning 25hrs) Our Client - New Balance: Born to Move. New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience. Responsibilities * Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. * Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. * Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. * Product expertise: Develop a deep understanding of our client's products and services. * Become a New Balance expert:



Gain in-depth knowledge of the New Balance brand and its offerings. * Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. Qualifications * Fluency in Dutch: Demonstrated by exceptional grammar and spelling. * Advanced English Proficiency: Excellent written and spoken English communication. * Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. * Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. * Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. * Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution. Benefits * Start Date: September/October 2025 * Hours: 25 hours/week * Work Schedule: Monday to Friday from 9:30 am to 2:30 pm * Salary: €12.692 gross per year * Holidays: 24 working holidays (pro-rata) * Wo

📌 Customer Service Representative with Dutch and English (Cataluña)
🏢 Cpm International Contact Centre
📍 Cataluña