Job Openings: Swedish Customer Support Representative, Barcelona About the Job: Swedish Customer Support Representative, Barcelona Are you passionate about delivering top-notch customer service? We're looking for a Customer Service Representative who is fluent in Swedish to join our dynamic team in Barcelona. This is your chance to make a difference by helping customers with their inquiries in a fast-paced and supportive environment. What You’ll Do: 1. Assist Customers: Handle incoming inquiries via phone, email, chat, and automated alerts, ensuring efficient and effective responses. 2. Record Keeping: Maintain accurate records of interactions in our call management system, adhering to agreed SLAs for timely resolutions. 3. Stay Updated: Keep your knowledge current on our products and services tailored to individual customer needs. 4. Issue Escalation: Identify and escalate potential service issues to senior team members when necessary. 5. Collaborate: Work with your team on special projects and provide coverage for colleagues as needed. 6. Administrative Tasks: Manage holiday,



sickness, and overtime records while participating in regular team meetings. What We’re Looking For: 1. Language Skills: C2/fluent in Swedish, both verbal and written, with a good level of English (minimum B2). 2. Experience: At least 1 year of customer service experience, preferably in technical support. 3. Technical Knowledge: Advanced understanding of signal path connectivity, wireless networking, and music/audiovisual products. 4. Customer Focus: Strong aptitude for customer service with excellent listening skills and the ability to address customer needs. 5. Problem-Solving: Ability to take ownership of customer calls, progressing them to resolution or escalating when needed. What We Offer: 1. Competitive Salary: Excellent remuneration package based on experience and performance. 2. Work Hours: Monday to Friday, 09:00 AM - 06:00 PM. 3. Dynamic Environment: Join a creative team with a pos

📌 Swedish customer support representative, Barcelona
🏢 Cross Border Talents
📍 Barcelona