Job Overview Zoho Corporation is a leading provider of SaaS products, empowering businesses worldwide with innovative solutions. We are seeking a dedicated Customer Support Engineer to join our team and provide exceptional support to our customers in the European market. Your Day‑to‑Day Responsibilities * Become a subject matter expert on Zoho’s suite of business applications, mastering their features, configurations, and integration capabilities. * Serve as a trusted technical advisor for our Spanish‑speaking customers via phone, chat, and email, providing in‑depth troubleshooting and solution guidance. * Collaborate with cross‑functional teams to investigate complex technical scenarios, reproduce issues, and drive timely resolutions. * Assist customers in configuring integrations and automations to optimize their workflows and validate proof‑of‑concept solutions. * Contribute to a culture of continuous improvement by documenting best practices, refining internal processes, and sharing knowledge across teams.



* Maintain accurate case records and insights to help enhance both customer experience and product quality. Requirements * 3–5 years of experience in technical support, SaaS support, or system administration roles. * Fluent proficiency in Spanish and a strong command of English, both written and verbal (mandatory). * Strong technical understanding and familiarity with SaaS environments; experience configuring integrations, automations, or API‑based workflows is an advantage. * Natural ability to solve problems and analyze complex issues. * Adaptable mindset and willingness to learn new product features quickly. * Comfortable working in a collaborative, in‑office environment. Bonus Skills * Basic programming or scripting knowledge. * Experience working with REST APIs. * Familiarity with database concepts. * Experience configuring or troubleshooting SaaS integrations. Benefits * 27 days vacation excluding public holidays and statutory holidays. * Health Insuranc

📌 Customer Support Engineer (Comunidad Valenciana)
🏢 Zoho Europe
📍 Comunidad Valenciana