Reporting to Service Manager, we are looking for a Field Service Engineer located in Eastern Andalusia (Malaga/Granada), covering the south of Spain. Main responsibilities * Install, maintain and troubleshooting the Sebia’s instruments installed base distributed in a defined geographical area. Also support other geographical areas if needed. * The installations and troubleshooting includes informatics related to our instruments: PC installation, LIS connections, connection to customer network, etc. * Phone support * Customer satisfaction: Develop and maintain excellent relationships with the customers. Ensure they are correctly taking care of our instruments and realize about their needs. Give an excellent service in a timely manner.
* Reports in time all the work done in CRM. * Perform preventive maintenance and upgrades to comply with services KPI. * Provide feedback to the manager concerning performance anomalies encountered in the field and suggest recommendations for improvements * Stablish a regular communication with local sales representative to share customer needs and major issues. * Local spare parts stock management. Education/Skills * Engineering or Technical Engineering, or Technical diploma. * Informatics knowledge (databases, IP configurations…) #J-18808-Ljbffr
📌 Field Services Engineer (Andalucía)
🏢 Sebia Hispania
📍 Andalucía
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