Role Overview Are you passionate about driving client success and retention through strong relationship building? As an Account Executive for Customer Success in the fast-moving property and hospitality sector, you'll provide ongoing support, optimize account performance, and actively work on account growth by implementing product and process improvements. Key Responsibilities * Provide ongoing support and relationship management for newly onboarded and existing hosts, building trust and fostering strong and long‑term partnerships. * Proactively address host questions, concerns, and needs to improve satisfaction and sustainability. * Collaborate with hosts to maximize listing quality by providing tailored account optimization. * Utilize Salesforce and other CRM/Customer success tools to track progress, manage accounts, and optimize client workflows. * Consistently meet or exceed individual outreach goals and engagement KPIs. * Manage a pipeline of high‑value accounts, ensuring consistent progress toward growth goals. * Actively champion the Voice of the Customer (VoC)
to identify opportunities for account growth and product/process improvements. * Collaborate closely with territory sales teams, program managers, and internal stakeholders to achieve team and company goals by refining best practices and delivering outstanding results. * Stay current on industry trends and leverage new tools to maximize client success. * Engage actively in ongoing training, personal development, and knowledge sharing. Requirements * 1–2 years of proven experience in Customer Success, Account Management, and/or a related client‑facing role. * BA/BS degree and/or equivalent practical experience. * C2 level of Portuguese and proficient level of English. * Outstanding communication, relationship‑building, and problem‑solving skills. * Proven record of exceeding sales targets in a fast‑paced, performance‑driven environment. * Strong organizational skills with the ability to manage multiple