Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. Join TELUS Digital Bulgaria as a Solutions Consultant for the world's biggest search engine, where you will help users maximize their product experience with strong communication skills in Danish and English. Benefits * Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support relocation and initial rent costs * 21 Days of Company-Provided Accommodation on arrival and assistance finding a long‑term home * Fully paid training * Stable job and career development opportunities * Additional health insurance * More than fifty benefits and services to choose from * Positive international working environment * Support and learning Key Responsibilities * Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate * Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers * Engage customers through multiple channels, including phone,



email and chat * Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols * Consistently meet or exceed performance goals for call handling time, first‑call resolution, and customer satisfaction scores * Collaborate with team members to share best practices and contribute to the knowledge base * Participate in ongoing training and stay updated on product knowledge and industry trends Qualifications * Fluent Danish and English communication skills * Strong interpersonal abilities and customer service orientation * Ability to follow structured guides and processes * Excellence in active listening and problem‑solving * Adaptable and quick to learn new processes and technologies * Self‑motivated with a passion for customer satisfaction Idóneo Candidate Profile * Customer‑focused mindset and delivering exceptional service * Excellent communication style, ability to ex

📌 Solutions Consultant with Danish and English (Cataluña)
🏢 TELUS Digital
📍 Cataluña