Guest Service Agent at REMS Summary The Guest Service Agent is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders. Responsibilities * Guide our guests using our communication tools (PMS and phone calls). * Welcome the guests to the properties and assist them during their stay (check-in). * Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..). * Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.). * Cover the reception of the guests in our office. * Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs. Conditions and Benefits * Location: Malaga historic center. * Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. For the night shift:



Schedule varies from 00:00 t0 08:00 am. Possibility of part time scheduling starting from 30H/ Week. * Contract: Permanent employment contract with a trial period depending on profile. * Days off: 2 days per week. * Salary: Between 20.500 EUR and 25.500 EUR annually. Your profile Skills and qualifications * Good writing and spelling capabilities in English and Spanish (French and any other language is a plus). * Be reactive, adaptive and improvise while facing issues. * Having strong customer relationship capabilities. * Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T * Experience as a receptionist in a hotel or AirBnB accommodation is a plus. * A Bachelor's degree in a relevant field is a plus. About us REMS is the top quality Airbnb management company in Spain. We provide holiday experience to our guests and a full scope of services to property owner

📌 Night Guest Service Agent at REMS Investment (Andalucía)
🏢 Rems Investment
📍 Andalucía