Customer Service Representative (Danish/English) (P) Job Openings Customer Service Representative (Danish/English) (P) About the job Customer Service Representative (Danish/English) (P) Are you a highly motivated and customer-focused individual who speaks fluent Danish? Do you thrive in a fast-paced environment and take pride in delivering exceptional service? We're looking for a dedicated Customer Service Representative to join an international team in the heart of Barcelona What You’ll Be Doing: As a Customer Service Representative, you’ll be the friendly and reliable voice of our company, managing post-sales inquiries and ensuring every customer has a positive experience. Your core responsibilities will include: * Delivering High-Caliber Service: Providing accurate, expert information and support for post-sales requests. * Order Management: Accurately logging, validating, and following up on customer orders and requests to ensure timely resolution. * Customer Advocacy: Striving to achieve the highest possible Customer Satisfaction Survey (CSAT)
scores by resolving issues effectively and empathetically. * Team Contribution: Collaborating with your colleagues to maintain a successful, high-performing service environment. What You’ll Bring to the Team: * Bilingual Proficiency: You must be proficient or bilingual in Danish (C2 level). * Advanced English: An advanced level of English (C1/C2) is required for internal communication and documentation. * Exceptional Communication: You have excellent verbal and written communication skills and can confidently manage a variety of customer-facing situations. * Team Spirit & Drive: You’re a positive, goal-oriented team player with a genuine drive for success. Desired Qualifications: * Previous Experience: Prior experience in a similar customer service, call center, or support role is a strong advantage. Contract & Schedule: Full-time, 39 hours/week contract. Monday to Friday, 9:00 - 18:00. Salary Packag: 20000 - 23000 gross/y