Job Description Be the key to excellent customer service in our Portuguese country Join our team as a Spanish and Portuguese-speaking Customer Agent and create memorable customer experiences. Bem-vindo to a role where positive interactions begin with a Portuguese 'Olá How You’ll Be Hosting With Heart * You are the interface between Limehome and the guest as the first point of contact for any inquiries along all channels. * You have a watchful eye and open ear when it comes to feedback from the guest and can find creative solutions for problems. * You give our guests a great Limehome experience by responding to their individual needs, providing all relevant information and leaving your personal touch when interacting with them. * You identify pain points & potential for improvement in day to day business and proactively propose solutions. * You stay in close contact with our Guest Relations Managers to present an optimal solution for each guest no matter the situation. What You Need To Shoot For The Stars * You have a passion for communication and attending to guests' needs.
* You communicate fluently in Spain, Portuguese and English, other languages are a plus. * You have a passion for customer service and stay calm even in stressful situations. * You fully support the concept and vision of Limehome and work zealously to achieve our goals. * You don't mind working during the weekend or at night. * Previous experiences in the hotel industry, a call centre or a start-up environment is a plus. Job Requirements We are designed to stay because: * Competitive Salary: Versátil monetary benefits (Payflow) + a competitive salary that helps you enjoy life in Spain. * Visit Munich: International travel to our headquarters in Munich. * Oneteam: Great team spirit with regular team lunches and events as well as regular feedback sessions and constant support from your team. * Remote/Hybrid Office Model: We offer a flexible and empowering work environment - work from our office in
📌 Customer Service Agent (Comunidad de Madrid)
🏢 Limehome
📍 Comunidad de Madrid
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