Job Responsibilities: The purpose of this job is to assess the scope of each project and complete a project quote, communicating as needed, to the Project Management team so as to ensure that the client’s requests are met in a timely manner; and support the project completion process through the development and use of language tools and pilot processes. The following is a non-exhaustive list of responsibilities and areas of ownership of a Localization Quoting Specialist * Prepares quotes and calculates turnaround times for clients (administrative management). * Responsible for conducting a follow-up of quotes in order to achieve the target acceptance rate. * Monitors client satisfaction and any increases/decreases in their use of services. * Provides feedback on perceived client satisfaction and service completion. * Detects new sales opportunities bringing add-on business and retaining existing accounts. * Discusses and plans sales strategies for existing clients with the Business Developers. * Advises the client on how to best manage a project,
not only in terms of product specifications but also with regard to expenses. * Tries to reduce administrative tasks by implementing sales actions to improve workflows with existing clients and increase margins. * Responsible for meeting targets in the following KPIs: the amount of money quoted, amount of money accepted and price-per-project of existing clients. * Communicating project information to necessary parties in a clear, concise and professional manner. * Conveying specific client requests effectively to Project managers. * Finance governance: Responsible of registering the correct information from de clients when creating the projects in the system: Legal entities (from the client and Welocalize), PO if needed, billing schedule... Education: * Essential: Middle or higher-level vocational training in administration or university degree * Desirable: Master's degree Experience: * 2-4 years of experience in customer-f