Job Summary Responsible for assisting in the oversight of gym operations to ensure positive member experience. * Assist in training and developing staff. * Assist in member service oversight making sure all staff provide great customer experience. * Very involved in front desk related tasks: o Answering phone calls in a polite and friendly manner to assist with questions or concerns. o Taking info calls. o Assist in member check-ins, sign-ups, cancellations, and updating member account information. o Great/meet potential members and provide gym tour. o Assist to facilitate member service issues and questions. * Assist with team member management and provide backup support to Club Manager as needed. * Ensuring adherence to all company policies and procedures. * Help create and maintain a positive image for the club. * Assist overseeing cleanliness and appearance of gym. * Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions. * Assist in ordering supplies, keeping inventory and tracking reports as needed.



* Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs. * Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem. * Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. * Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. * Communication: Ability to maintain timely communication with team members and supervisors to increase productivity and to prevent misunderstandings or disagreements from arising. Job Title: Team Lead Reports to: Club Manager Status: Full Time/Supervisor/Non-Exempt Job Summar

📌 Team Lead (Castilla-La Mancha)
🏢 Baseline Fitness
📍 Castilla-La Mancha