Are you a Dynamics 365 Developer (CCaaS) seeking a new interesting challenge? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks: * Design, develop and configure Microsoft Dynamics 365 Customer Service and Contact Center solutions. * Develop Power Platform solutions using Power Apps, Power Automate and Dataverse. * Implement complex case management workflows, routing logic, SLAs and business process automation. * Design and develop integrations between Dynamics 365 CCaaS and enterprise systems using Azure services. * Configure and enhance omnichannel capabilities across Chat, Email, Voice, WhatsApp and Webforms. * Develop chatbot and voice bot solutions using Microsoft Copilot Studio. * Collaborate with architects and DevOps teams to support CI/CD, ALM and environment promotion strategies.
* Microsoft Dynamics 365 Customer Service / Contact Center * Power Platform * 4+ years of experience developing Microsoft Dynamics 365 Customer Service / CCaaS solutions, with hands‑on expertise in Dynamics 365 customization, Power Platform, omnichannel services and customer service environments. * Experience integrating enterprise applications through Azure services, following DevOps, ALM, security, compliance and data governance best practices. * Strong professional proficiency in English. * Workplace: TCS Office in Madrid - 40% Remote. * Work Schedule: Business Hours. * Permanent contract - We offer indefinite contracts from the first day. * Pay and benefits - Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance). * Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace * Opportunity knoc
📌 Dynamics 365 Developer (Comunidad de Madrid)
🏢 Tata Consultancy Services
📍 Comunidad de Madrid
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