Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate. ¿Interesado en saber más sobre este trabajo? Desplácese hacia abajo y descubra qué habilidades, experiencia y cualificaciones académicas se necesitan. Join TELUS Digital Bulgaria as a Solutions Consultant for the world's biggest search engine, where you will help users maximize their product experience with strong communication skills in Danish and English. Benefits * Relocation Bonus: €1,500 Gross (paid in 2 instalments) to support relocation and initial rent costs * 21 Days of Company-Provided Accommodation on arrival and assistance finding a long‐term home * Fully paid training * Stable job and career development opportunities * Additional health insurance * More than fifty benefits and services to choose from * Positive international working environment * Support and learning Key Responsibilities * Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate * Master and efficiently utilize CRM software, ticketing systems,



and other customer service tools to meet the unique needs of our customers * Engage customers through multiple channels, including phone, email and chat * Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols * Consistently meet or exceed performance goals for call handling time, first‐call resolution, and customer satisfaction scores * Collaborate with team members to share best practices and contribute to the knowledge base * Participate in ongoing training and stay updated on product knowledge and industry trends Qualifications * Fluent Danish and English communication skills * Strong interpersonal abilities and customer service orientation * Ability to follow structured guides and processes * Excellence in active listening and problem‐solving * Adaptable and quick to learn new processes and technologies * Self‐motivated with a passion for cus

📌 Solutions Consultant with Danish and English (Barcelona)
🏢 TELUS Digital
📍 Barcelona