BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. ¿Tiene las siguientes habilidades, experiencia e impulso para tener éxito en este puesto? Descúbralo a continuación. Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients. Digitize the German midmarket with us as a Key User Service Desk. LAY FOUNDATIONS. ENSURE EFFICIENCY. YOUR TASKS: * Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure-related services. * Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool. * Perform structured first analysis, validate information and request missing details where required. * Resolve standard and recurring technical issues independently within the defined scope. * Route complex incidents and requests to the appropriate 2nd- or 3rd-level resolver teams. * Monitor ticket progress, update ticket documentation,



and ensure transparent communication throughout the ticket lifecycle. * Support escalation handling for urgent incidents and priority cases. * Create, maintain, and improve knowledge articles, solution descriptions, and technical documentation. * Contribute to process improvements, service quality initiatives, and customer satisfaction activities. FEELING SATISFACTION. ENJOYING ADVANTAGES. WHAT WE OFFER: * Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. * Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. * Look into the future: Work with the latest technologies and constant innovations. * Find the balance: Benefit from our mix of trust-based working hours and versátil work location (including home office) for a great work-life integration. * Feel

📌 Employee (El Romero)
🏢 q.beyond ibérica
📍 El Romero