Factorial is seeking a CX Quality Assurance Manager to lead a team of Quality Analysts across Account Management, Customer Support, and onboarding. You will own the QA Assurance Programme end-to-end, from audit methodology to calibration and feedback into training. You will drive manual-to-automation shifts, define AI quality scorecards, and partner with Product/AI teams to close gaps. A data-driven leader with 3+ years' people management is idóneo. #J-18808-Ljbffr