Mercier Consultancy Group is a premier international staffing firm, recognized for bridging the gap between top-tier general talent and industry-leading corporations. As a leader in European recruitment and BPO solutions, we are proud to facilitate high-impact career opportunities for professionals seeking the best jobs in Bulgaria.
Job Overview
We are currently seeking a dynamic professional for our Spanish Speaking Customer Service Agent position in Bulgaria, based in the heart of Sofia. This role is a cornerstone of our client's success within the competitive Customer Support Services industry, offering a perfect blend of professional growth and a premium international lifestyle.
Key Responsibilities
• Deliver exceptional support to Spanish-speaking clients across multiple communication channels within the Customer Support Services sector
• Resolve complex inquiries and technical challenges with precision, maintaining the high service standards expected at Mercier Consultancy Group
• Cultivate positive relationships with international customers, ensuring high levels of satisfaction and brand loyalty
• Collaborate with cross-functional teams to streamline workflows and improve overall service efficiency
• Accurately document customer interactions and case resolutions in the company's internal database
• Stay updated on product developments and service policies to provide accurate and relevant assistance
• Contribute to the continuous improvement of the support department through proactive feedback and innovation
Requirements
• Native or fluent Spanish (spoken and written) is mandatory for this role
• Professional proficiency in English to work within our international environment
• Previous experience in the Customer Support Services industry or a fast-paced BPO environment is highly preferred
• Strong problem-solving skills and the ability to multitask effectively
• Valid EU passport (
📌 Spanish Speaking Customer Service Agent (La Coruña)
🏢 Mercier Consultancy MD
📍 La Coruña
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