Job Title: Customer Service Representative ¿Es este el siguiente paso en su carrera? Descubra si es el candidato adecuado leyendo la descripción completa a continuación. Reports to: Club Manager Status: Full Time/Part Time/Non-Supervisor/Non-Exempt Job Summary Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. Essential Duties And Responsibilities * Greet/meet potential members, providing a great customer experience. * Handle front desk related tasks: * Answering phone calls in a polite and friendly manner to assist with questions or concerns. * Taking info calls and tours * Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information. * Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed. * Help maintain the neatness/cleanliness of the club. Essential Behavior Requirements * Customer Service:



communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer's wants and needs. * Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer's perspective) and works together to solve the problem. * Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed. * Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language. * Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. Minimum Qualifications * Honesty and good work ethic * Strong customer service skills * Basic computer proficiency Physical Demands * Standing and walking at least 75% of the shift * Talking in person or on the phone at least 75% of the sh

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