Job Title ¿Quiere enviar su solicitud? Lea toda la información sobre este puesto a continuación y luego pulse el botón de solicitar. Customer Service Representative (Italian-speaking) – Onsite - NW02 Job Description Experience the power of a game-changing career Are you looking for what's next? We're a general technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (Onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's real career and personal growth potential. In fact,



about 80% of our managers and leaders have been promoted from within That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What You Will Do In This Role * Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users' demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Escalate potential service issues initially with Mentor * To follow all the processes and procedures of the project * Ensure contractual SLA is maintained Your Qualifications * Have a proficient or bilingual level of Italian, and advanced level of English * Have good disposition to work in a customer service environment * Have customer care skills – ability to listen to and understand the customers' need * Can ta

📌 Customer Service Representative (Barcelona)
🏢 Concentrix
📍 Barcelona