* Role mission Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación. Support the execution of the Voice of Customer (VoC) program and Software & Solutions Experience initiatives, with a specific focus on improvements implementation, adoption, and customer value realization across the end-to-end journey. Ensure that customer feedback is translated into actionable insights that directly influence experience improvements. Main Responsibilities Voice of Customer (VoC) Program Execution o Support implementation of the VoC governance and operating model o Coordinate VoC workflows from engagement request to insight delivery o Prepare structured inputs for decision-making forums o Support Customer Engagement Council logistics and documentation Customer Engagement Coordination * Maintain the Engagement Registry and Research repository as the single source of truth * Track customer interactions across teams and ensure alignment * Support enforcement of engagement rules (frequency, prioritization)



* Enable coordinated, value-driven outreach Customer Insights Activation * Collect and structure feedback * Apply the Start / Stop / Continue framework to experience insights * Ensure insights are reusable and linked to product and experience improvements * Contribute to the customer intelligence framework with specific tagging and segmentation Adoption, Performance & Governance * Track and analyze adoption metrics (usage, activation, retention indicators) with appropriate dashboards and support from the analytics team * Support identification of experience gaps and friction points in the solutions journey * Build and maintain dashboards linking customer feedback and adoption performance * Contribute to measuring customer value realization Solutions & Software Experience support * Support documentation of end-to-end customer journeys * Help identify and track customer pains and gains throughout the ent

📌 Solutions Experience (Bétera)
🏢 Schneider Electric
📍 Bétera