Description As part of our expansion across Europe, we’re looking for a Customer Success Manager to join our high performing, customer centric teams. If you’re excited by SaaS, innovation, and the opportunity to make real impact in a scaling international environment, this could be your next move.Key ResponsibilitiesProactive Account Health Monitoring: Conduct regular, structured check-ins via phone and video calls to evaluate software usage patterns, track client satisfaction, and identify early churn Management & Trust: Build warm, lasting relationships with restaurant owners, general managers, and staff to serve as their trusted point of contact and primary advocate across the product suite.Risk Mitigation & Issue Resolution: Rapidly address customer concerns, technical friction points, or changes to stabilize high-risk accounts before churn occurs.Continuous Value Delivery: Leverage account data and client feedback to offer tailored advice, feature coaching, and best practices that align with each customers’ unique operational needs.Feedback Loop & Collaboration:



Gather qualitative client insights and collaborate directly with Support, Product, and Operations teams to continuously elevate the client experience.Satisfaction Tracking: Monitor NPS, CSAT, and engagement metrics to design targeted outreach strategies for at-risk accounts. Requirements 2–4 years of experience in Customer Success, Account Management, or Client Retention within a SaaS or Tech environment.Deep empathy, active listening, and a hospitality-first mindset when managing sensitive or evolving client experience in B2B customer relations, preferably in hospitality, retail, or reservation/payment organizational skills and the ability to proactively manage a portfolio of multi-site or independent accounts.Seamless collaborative skills to work effectively alongside Support, Product, and Operations teams.Fluency in French & English - you will be working directly with customers in market so fluency i

📌 Customer Success Manager with French (Barcelona)
🏢 Momentum Global
📍 Barcelona