At Netenders, a general leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI. Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción. Your day-to-day: * Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs * Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation * Oversee phone channels : call tracking, missed-call recovery, lead attribution * Turn customer data into personalization, reporting, and revenue * Own your numbers: conversion, repeat purchase, AOV, CLV, response times Your profile: * Strong hands-on experience with Klaviyo (or equivalent) and Salesforce * Practical use of AI in CRM/marketing (Agentforce,



Einstein, ChatGPT or similar) * E-commerce background, ideally with telephony/call tracking exposure (e.g. Aircall) * Analytical, hands-on, comfortable owning strategy from design to results * Fluent English; other European languages a plus What success looks like: Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and xqysrnh loyalty revenue, all measurable, all yours to own. What we offer: * Competitive salary + performance-based bonus, depending on experience. * Hybrid setup, with 16 home office days per quarter * 23 vacation days * Meal vouchers Health insurance Gym access * Friday brunch Quarterly team buildings * Nice office in central Barcelona Pet-friendly office

📌 CRM & Omnichannel Manager – E-commerce, Revenue & AI (Barcelona)
🏢 Netenders Holding
📍 Barcelona