Job Title: Fashion Customer Representative (French - speaking) On-site TR05 Job Description Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a integral luxury brand? Why You’ll Love Working with Us At Concentrix, you won’t just answer questions — you’ll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador. Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower. Your Day-to-Day: * Deliver exceptional customer support through phone, email, chat, and digital channels * Provide pre- and post-sales guidance, ensuring every customer feels valued and understood * Maintain expert knowledge of products and collections * Log and manage all interactions within our systems, meeting SLA and quality standards * Escalate issues as needed to ensure seamless customer satisfaction * Collaborate with Team Leaders, support teammates,



and attend regular meetings * Represent the brand spirit in every interaction — confident, elegant, and customer-obsessed What You Bring to the Team: * C2 French and advanced English skills * Experience in customer service, ideally within a Contact Centre environment * Strong communication skills — written, verbal, warm, and professional * Ability to build rapport quickly and show genuine empathy * Organized, reliable, and able to prioritize in a fast-paced environment * Able to navigate decisions with both customer needs and brand guidelines in mind * Proactive, positive, and adaptable — a true “can-do” mindset * Passion for fashion, styling, and helping customers feel their best What’s in it for you * Full-time 39 hours/week temporary contract * Rotative shifts between Monday - Saturday 9:00 to 18:00 * Salary 19,623 euros gross/year + up to 1,800 euros gross/year in bonus * Great office location in Barcelona * Full paid training on the company and the project you’ll be

📌 Fashion Customer Representative (Cataluña)
🏢 CNX
📍 Cataluña