We're partnering with a integral leader in customer experience and digital solutions to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. This is a fantastic opportunity to join an international team while supporting customers with world-class service. Your Role: - Handle incoming and outgoing calls, as well as customer requests via Live Chat and email. - Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach. - Process calls redirected from stores and register them accurately in the ticketing system. - Follow established procedures and project guidelines to ensure consistent service. - Focus on delivering exceptional customer service and continuously improving customer satisfaction. - Work collaboratively with colleagues, communicating quickly and effectively across different channels. - Meet performance targets while ensuring quality in every interaction. - Potential to handle customer inquiries via social media channels in the future. Your Qualifications:



- Fluent Dutch and good English (both written and spoken). - Previous experience with computer systems and CRM tools, with the ability to multitask across them. - Customer-friendly, patient, and able to manage difficult situations with professionalism and positivity. - Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products. - Strong teamwork and communication skills. - Comfortable working in a fast-changing environment. The Offer: - Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one. - Paid training and onboarding program. - Paid vacation (4 weeks + 4 additional days per year). - Career growth opportunities and professional development programs. - Modern and spacious office in Benalmádena, Málaga. - Working schedule: rotating shifts between Monday–Friday (08:00–21:00), Saturday (09:00–

📌 Dutch-speaking Customer Service Advisor (Andalucía)
🏢 Ersilia
📍 Andalucía