Role Type: Backfill Contract duration: 1 year (extendable) Contract Type: Freelance / B2B contract Experience Required: More than 3 years IT Support. Responsibilities * Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. * Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. * Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. * Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. * Administered approved software installations, updates, and security patching in coordination with IT policies. * Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.



* Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement. * Offered VIP support and acted as the primary onsite contact during critical escalations or outages. * Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. * Assisted with Active Directory tasks, basic user account management, and smart hands support. * Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. * Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. * Followed ITIL practices for incident, problem, and service request management in corporate environments. #J-18808-Ljbffr

📌 Information Technology Specialist (España)
🏢 Sharp Brains
📍 España