Position: Customer Service Advisor Location: Benalmádena, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES: * Assist eCommerce customers using multiple channels as assigned depending on the need (incoming telephone calls, chat, in the future emails and social media as well) * Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customers within the time limits * Use cheat sheets, guides and protocols provided during the training * Ensure customer satisfaction and provide professional customer support * Identify when the issue should be re-assigned to another department * Collaborate with other agents or teams in case of more complex cases * Document each action taken in a CRM system in detail. REQUIREMENTS: * Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)



* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users * A resourceful and stress-resilient personality that can adapt and remain calm in all situations * Good listening skills and ability to empathize with others * Ability to solve issues in a timely manner * Ability to work independently while being a team player at the same time * Ability to cover shift rotation and be on time at the office. BENEFITS: * Excellent remuneration package * Be part of a dynamic and creative team with a positive and friendly atmosphere * Guidance and tools to reach your full potential * Relocation support. #J-18808-Ljbffr

📌 Dutch speaking Customer Service Advisor (Andalucía)
🏢 The lemon Consulting
📍 Andalucía