Overview New Balance NA - Customer Support - English Market - 20 hours/Afternoon New Balance: Born to Move - New Balance believes in the power of movement and is dedicated to creating innovative products that seamlessly blend function and fashion, performance and style. As a integral team member, you'll play a vital role in sharing these values with customers worldwide. We are seeking exceptional individuals to join our team. Immerse yourself in the New Balance brand and deliver a world-class customer experience. Responsibilities * Collaborate effectively: Work collaboratively with consumers to address product information requests and resolve inquiries skillfully and professionally. * Customer-centric approach: Empathize with customer needs, analyse their issues, and provide personalized solutions. * Omnichannel support: Deliver seamless customer service across multiple channels, including phone, email, chat, and social media. * Product expertise: Develop a deep understanding of our client's products and services. * Become a New Balance expert:



Gain in-depth knowledge of the New Balance brand and its offerings. * Brand advocacy: Embody our company values and act as a brand ambassador in all interactions. Requirements * Advanced English Proficiency: Excellent written and spoken English communication. * Customer Service Enthusiast: Possess a genuine passion for delivering exceptional customer service. * Empathetic Communication: Ability to handle sensitive calls with empathy and understanding. * Strong Administrative Skills: Meticulous attention to detail and strong administrative skills. * Proactive Problem-Solver: A professional outlook and proactive approach to problem resolution. Benefits * Start Date: 10 November 2025 * Hours: 20 hours per week * Work Schedule: Monday to Sunday rotative schedule between 3 pm & 12 am * Salary: €9,743 gross per year * Night Bonus: €1.90 for every hour you work during the designated night hours, from 10:00 pm to 12:00 am * Holidays:

📌 New Balance NA (España)
🏢 CPM CX Centre
📍 España