BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients. Digitize the German midmarket with us as an End User Service Desk Your Tasks * Receiving, classifying, andprocessing incidents andservice requests (e.g., viaphone, email, or ticketsystem). * Conducting initial analyses and troubleshooting as part of 1st-level support. * Escalating complex inquiries to downstream support units (2nd/3rd level), including complete ticket documentation. * Monitoring open tickets and ensuring compliance with SLAs. * Managing and maintaining user accounts (e.g., Active Directory, permissions, passwords). * Providing support for standard IT inquiries (hardware, software, mobile devices, VPN, printers). * Documenting solutions and maintaining the knowledge base. * Communicating with customers/users in a clear and service-oriented manner. * Collaborating on process optimization and the continuous improvement of the service desk.



What We Offer * Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. * Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. * Look into the future: Work with the latest technologies and the constant innovations. * Find the balance: Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration. * Feel well taken care of: We provide you a company healthcare program. * Unplug and relax: 30 days of vacation. Use Skills. Create Something New. WHAT YOU BRING WITH YOU * Completed IT training or comparable qualification. * Experience in a service desk or IT support role is desirable. * Basic knowledge of Windows, Microsoft 365, Active Directory, and ticketing

📌 End User Service Desk (Andalucía)
🏢 q.beyond ibérica
📍 Andalucía