Dutch Speaking Customer Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier talent with industry-leading corporations across Europe. We pride ourselves on facilitating career-defining opportunities within the Customer Support Services sector, ensuring every candidate finds a role that aligns with their professional ambitions and lifestyle preferences. Job Overview We are currently seeking a talented individual for the Dutch Speaking Customer Support Specialist position in Bulgaria. This is a unique opportunity to join a vibrant, multinational team in Sofia, where you will provide high-quality assistance in a fast-paced Customer Support Services environment while enjoying a fully supported international career transition. Key Responsibilities * Deliver exceptional omnichannel support to Dutch-speaking clients,



maintaining the highest standards of the Customer Support Services industry * Resolve complex inquiries and technical issues through effective communication and proactive problem-solving * Maintain detailed and accurate records of all customer interactions in the company database * Collaborate with international teams to optimize workflows and enhance the overall customer experience * Stay updated on product knowledge and service policies to provide accurate and relevant information to clients * Consistently meet and exceed individual and team performance targets to ensure service excellence * Contribute to the positive and collaborative culture of the Sofia office Requirements * Native or fluent Dutch (spoken and written) is mandatory for this role * Valid EU passport is required for all candidates seeking Dutch-speaking jobs in this location * Strong proficiency in English to ensure effective communication within our general team * Passion for Customer Support Services and a genuine desire to help others * Excellent interpersonal skills and a professional

📌 Dutch Speaking Customer Support Specialist (Pamplona)
🏢 Mercier Consultancy MD
📍 Pamplona