About The Job At Lexroom, we set the bar for legal AI—clear, fast, and built for trust. In just a few years, what began as an idea has become a reliable platform adopted by thousands of legal professionals across Europe. Our mission is clear: make the law faster, clearer, and more reliable, giving lawyers, law firms, and companies the time and confidence to focus on what truly matters. We’re scaling rapidly, backed by top-tier investors and a world-class team dedicated to rigor, clarity, and impact. Today, Lexroom is a trusted partner, shaping the future of legal AI with discipline and purpose. Why Lexroom? * Shape the Standard: Be part of the team setting the benchmark for legal AI in Europe. * Work with the Best: Collaborate with exceptional colleagues in a culture that values competence, curiosity, and ambition. * Deliver Meaningful Results: Your work will directly influence how legal professionals operate—faster, clearer, and more efficiently. Your Key Responsibilities * Own the full Spanish customer portfolio from handover to renewal, with a clear goal:



keep every customer (retention first) and grow each account through proactive upsell and uplift. * Run a proactive, commercial CS motion. You do not wait for customers to call. You call them, spot the opportunity in every conversation, and bring it home. * Be the single point of contact for Spanish customers, from onboarding and product expertise to support requests, gathering feedback and feeding it back to Product and Marketing. * Adapt the Italian playbook to Spain, importing what works and localizing it for the Spanish market. * Own your numbers: build dashboards, monitor KPIs, and report on the health and growth of your portfolio. What You’ll Bring * 1 to 3 years in Customer Success or account management, ideally at a SaaS, tech, or software company. Exposure to legal or professional-services customers is a plus. * A commercial mindset. You see every customer touch as a chance to add value and expand the ac

📌 Account Manager | SMB | Spanish Market (Madrid)
🏢 Lexroom
📍 Madrid