This role is based in Valencia and is part of the Customer Service team for the Iberia region. The position is focused on delivering a high-quality service to customers while ensuring efficient order management and coordination with internal and external stakeholders. The role plays a key part in ensuring customer satisfaction, operational accuracy and compliance with agreed service levels, contributing to the overall performance of the Iberia business. WHAT ARE YOU GOING TO DO? * Manage customer orders from receipt to delivery, ensuring accuracy and timeliness. * Act as the main point of contact for customers. * Coordinate with internal departments such as Sales, Logistics, Supply Chain and Finance. * Monitor order status, deliveries and potential incidents, proactively communicating with customers. * Handle claims, incidents and customer queries, ensuring proper resolution. * Ensure compliance with internal processes, customer requirements and agreed service levels. * Maintain updated and accurate information in internal systems.



* Support continuous improvement initiatives within the Customer Service function. WHAT DO YOU BRING? * Previous experience in Customer Service, Order Management or a similar role. * Customer-oriented mindset with strong communication skills. * Good organisational skills and attention to detail. * Ability to work collaboratively in a team environment. * Comfortable working with ERP systems and MS Office tools. * Proactive attitude and problem solving skills. * Good level of English and French (required). WHAT DO WE OFFER? * Salary according to the applicable Collective Agreement. * A structured onboarding and continuous support from the team. * Rotating shifts: 09:00 – 17:30 and 10:30 – 19:00. * Public holidays worked are compensated in accordance with the Collective Agreement, granting 1.5 days of leave for each public holiday worked. * Opportunity to gain experience in a regional role within the Iberia organisation. * A collaborative wo

📌 Customer Service (Vitoria-Gasteiz)
🏢 NRF (Nederlandse Radiateuren Fabriek)
📍 Vitoria-Gasteiz