BRINGING FORCES TOGETHER. REALIZING DIGITALIZATION. Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients. Digitize the German midmarket with us as a Key User Service Desk. Your Tasks * Act as the central contact point for technical key users regarding server, platform, workplace, and infrastructure-related services. * Receive, classify, prioritize, and document incidents, service requests, changes, additions, and reductions in the ITSM tool. * Perform structured first analysis, validate information, and request missing details where required. * Resolve standard and recurring technical issues independently within the defined scope. * Route complex incidents and requests to the appropriate 2nd- or 3rd-level resolver teams. * Monitor ticket progress, update ticket documentation, and ensure transparent communication throughout the ticket lifecycle. * Support escalation handling for urgent incidents and priority cases. * Create, maintain, and improve knowledge articles, solution descriptions,



and technical documentation. * Contribute to process improvements, service quality initiatives, and customer satisfaction activities. What We Offer * Continue your journey: Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs. * Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management. * Look into the future: Work with the latest technologies and the constant innovations. * Find the balance: Benefit from our mix of trust-based working hours and adaptable work location (including home office) for a great work-life integration. * Feel well taken care of: We provide you a company healthcare program. * Unplug and relax: 30 days of vacation. What You Bring With You * Good knowledge of Microsoft Windows client and server operat

📌 Key User Service Desk (Marbella)
🏢 q.beyond ibérica
📍 Marbella