French Speaking Back Office Gaming Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier European recruitment firm specializing in connecting top-tier talent with high-growth industries across the continent. We are proud to be a market leader in sourcing candidates for prestigious, high-impact roles, including exclusive French-speaking jobs in the vibrant business landscape of Sofia. Job Overview We are currently looking for a motivated professional to fill the French Speaking Back Office Gaming Support Specialist position in Bulgaria. This role is a unique gateway for gaming enthusiasts to join a world-class Gaming & Esports company, offering a dynamic environment where your language skills and passion for digital entertainment are highly valued.



Key Responsibilities * Manage and resolve complex account queries for premium gaming clients via email and internal ticketing systems * Ensure high-quality support for the French-speaking community within the Gaming & Esports ecosystem * Investigate and resolve payment discrepancies and transaction issues with precision * Monitor and maintain account security, ensuring all processes align with gaming industry compliance standards * Collaborate with cross-functional teams to elevate and resolve technical bugs reported by users * Contribute to the continuous improvement of the back-office support workflow through proactive feedback * Stay updated on the latest trends and updates in the Gaming & Esports sector to provide informed assistance Requirements * Native or fluent French (spoken and written) * Valid EU passport (mandatory) * Strong proficiency in English to communicate within our multicultural office environment * A genuine passion for the Gaming & Esports industry and digital platforms * Excellent analytical skills and attention to detail, essential for back-office operations * Commitment to relocating to Sofia for this rewarding position in Bulgaria Benefits * Competitive Monthly

📌 French Speaking Back Office Gaming Support Specialist (Gerona)
🏢 Mercier Consultancy MD
📍 Gerona