Job Title Customer Service Representative (German-speaking) - On-site - Electrical Automotive Industry XM01 Job Description Are you looking for what's next? We're a general technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. Career growth and personal development This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. What you will do in this role In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet. As a Customer Service Representative on our team, you will:



* Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands * Log call details onto call management systems and provide response and resolution within SLA * Maintain service and product knowledge and expertise associated with applications specific to individual customers * Ensure contractual SLA is maintained * Provide cover for other Agents in their absence, either within the same team or across teams * Understand and comply with administrative duties including holiday, sickness and overtime * Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction Your Qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will

📌 Customer Service Representative (España)
🏢 Concentrix
📍 España