This is not only a customer support position. We’re hiring a Travel Concierge / Travel Manager who owns client outcomes, negotiates directly with partners, and combines high-touch service, commercial thinking, and operational control. Your Mission You are responsible for turning a client request into a confirmed, well-negotiated, fully delivered ski or mountain trip. You don’t just assist — you advise, negotiate, close, and deliver. What You Will Do Client Ownership (End-to-End) * Lead direct conversations with clients (chat, email, calls) * Clarify preferences, constraints, budgets, and expectations * Guide clients toward the best-fit solution and close bookings * Stay responsible for the trip before, during, and after travel Travel Design & Partner Negotiations * Design complete ski & mountain travel packages: o hotels & chalets o transfers Negotiate directly with hotels, chalets, DMCs, ski schools, and local partners * availability & room allocation * upgrades, perks,



and added value for clients * Compare multiple partner offers and select the best commercial and experiential outcome * Maintain and grow long‑term partner relationships Commercial Thinking & Upsell * Proactively suggest higher‑value or better‑fit options * Increase booking value through relevance, not pressure * Think in terms of experience quality, conversion, and margin * Balance client satisfaction with commercial goals * Manage bookings, confirmations, changes, and payments * Handle exceptions and last‑minute changes calmly and independently * Ensure accuracy, timelines, and zero loose ends Product & AI Contribution * Identify recurring client needs, objections, and emotional patterns * Feed insights into our AI‑powered travel assistant * Collaborate with product and marketing teams to improve matching, conversion, and retention Who You Are You are not a customer support agent. You are closer to a travel advisor, travel manager, or concierge with commercial responsibility. * You have experience

📌 Travel Concierge (Vigo)
🏢 Skibookers
📍 Vigo