Factorial HR is seeking a Quality Assurance Manager to lead the CX Quality team, shaping how we measure and scale quality across our Customer Experience org. Por favor, asegúrese de leer completamente el resumen y los requisitos de esta posibilidad de empleo que se detallan a continuación. You will audit, automate, calibrate, and drive improvements that translate into tangible operational and training impact. xqysrnh You will manage a team of Quality Analysts across Account Management, Customer Support, Call Center, and Onboarding, reporting to the Head of Knowledge, Enablement & Quality.