“Developing Talent, Managing Risk | Experience in Internal Audit, HR & Tech Recruitment | Driven by People & Process Excellence” Skill Set: Deskside Support Technician Position: Backfill Contract: B2B/Freelance Key Responsibilities: * Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues. * Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices. * Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements. * Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance. * Administered approved software installations, updates, and security patching in coordination with IT policies. * Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients. * Ensured compliance with security protocols,



antivirus monitoring, and desktop policy enforcement. * Offered VIP support and acted as the primary onsite contact during critical escalations or outages. * Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance. * Assisted with Active Directory tasks, basic user account management, and smart hands support. * Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference. * Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling. * Followed ITIL practices for incident, problem, and service request management in corporate environments. Seniority level * Associate Employment type * Contract Job function * Information Technology Industries * Staffing and Recruiting #J-18808-Ljbffr

📌 Deskside Support Technician (Bilbao)
🏢 Sharp Brains Recruitment
📍 Bilbao