Here’s a little taste of your challenge: AI process redesign & delivery: Today at Webfleet, we are reaching the next stage of our AI journey. We're looking for an exceptional AI Process & Delivery Architect who will lead the transformation of how AI is adopted, delivered, and embedded across our organization. This is a strategic role for someone who can turn AI vision into business reality, especially within the three layers: * Operational friction reduction. * Employee cognitive load reduction. * Transformational customer AI. AI process redesign & delivery: * Analyse and redesign operational processes across CS to embed AI at the right intervention points, * Deliver semi-automation, full automation, and AI agent implementations end-to-end, * Map process flows, identify friction, and define AI opportunity models with measurable outcomes, * Own handoff between architecture blueprints and working production deployments. Agentforce & conversational AI delivery: * Configure and tune Agentforce agents for service, field service, sales, and self-service journeys,



* Implement prompt designs, intents, fallback handling, and grounding strategies, * Analyse conversation logs and interaction data to continuously improve agent quality, * Partner with the AI Solution Architect to translate architecture into functional, tested deployments. Customer-facing AI journeys: * Design and deliver automated touchpoints across service, admin, and field service channels, * Build and optimise AI-enabled self-service and self-buying experiences, * Ensure customer journeys are coherent, on-brand, and measurably effective, * Collaborate with Marketing and Sales Enablement on AI-powered engagement models. Employee AI enablement: * Identify where cognitive load is highest for CS, field service, and admin teams, * Deploy AI-assisted tooling - smart suggestions, case summarisation, next-best-action - within Salesforce, * Drive adoption through change management, training, and iterative improvement

📌 AI Process (España)
🏢 Webfleet
📍 España