About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/ About the role We’re looking for a Lead Billing Data Analyst (Billing, Payments & Subscription Analytics) to own the data strategy behind our subscription billing operations. This is a hands‑on leadership role: you’ll build analyses and pipelines that improve billing performance, while also managing and mentoring a team of analysts. Key Responsibilities Analytics & technical work * Monitor, analyze, and report on billing and support performance metrics (payments, renewals, refunds, disputes/chargebacks), and surface emerging trends. * Build and maintain data pipelines that deliver accurate, timely, and reliable billing data. * Apply statistical methods to model scenarios,



run “what-if” analyses, and anticipate financial risk. * Design and run A/B tests and experiments to evaluate billing and support initiatives. * Analyze the impact of product, marketing, and pricing changes on billing outcomes, risk behavior, and customer support metrics. * Build and maintain dashboards and visual reporting that provide clear, real‑time visibility into billing health and support performance. * Turn insights into recommendations that reduce disputes, churn, and operational inefficiencies. * Document analyses, workflows, definitions, and data logic to ensure clarity, reproducibility, and consistency. Leadership & collaboration * Lead, mentor, and grow a team of data analysts: set expectations, coach on methodology, and ensure high‑quality output. * Own the team’s intake and prioritization process; manage task flow and delivery timelines against business needs. * Uplevel the team’s billing dom

📌 Lead Billing Data Analyst | Billing, Payments (Vigo)
🏢 Ruby Labs
📍 Vigo