Overview SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Responsibilities * Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints * Build strong and lasting customer relationships * Keep up with evolving tools and technology * Handle sensitive customer data with care and security * Apply the latest and greatest customer happiness practices * Maintain deep understanding of client solutions and meet KPI * Be a part of fast-paced environment requiring strong focus, commitment,
and adaptability to different shifts including weekends and holidays * Communicate with developers and cross-functional specialists What you need to succeed * Native Finnish-speaker and excellent English communication skills (at least C1 level) * At least 6 months of live chat support experience, preferably in crypto or financial services * Basic financial knowledge or payment/banking experience is preferred * Crypto industry knowledge is a plus * CRM experience in Salesforce is an advantage * Strong analytical thinking and research skills * Positive, proactive and responsible attitude * Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Nice to have * CRM systems expertise Benefits * Versátil schedule * Opportunity to cooperate fully remotely * Inclusive international environment * Compensation in USD * Rewards for referring friend