Your Tasks * Define and evolve the target architecture for Customer Retention (B2C & B2B), Marketing, Loyalty, and Customer Care across all channels (web, app, store, contact center). * Design end-to-end customer data flows and canonical models to enable a unified customer 360, golden record, and seamless identity across systems. * Architect integrations between various CRM systems & components, Customer Data Platform, marketing automation/orchestration, loyalty platform, POS, e-commerce, and analytics—leveraging APIs and event-driven patterns. * Establish and govern API, event, and data standards (naming, versioning, schemas, security) and drive their adoption across product teams. * Shape non-functional architecture to support peak retail volumes (e.g., product launches, seasonal peaks): scalability, availability, resilience, observability, and security-by-design. * Partner with business stakeholders in CRM, Marketing and Loyalty to translate strategies and requirements into actionable roadmaps and solution designs.



* Provide architectural guidance throughout delivery lifecycles—discovery, design, implementation, testing, deployment, and hyper care—reviewing designs and code for customer-domain components (APIs, events, data pipelines). * Implement data governance practices for consent and preference management, privacy compliance, data quality, deduplication/matching, anti-fraud and sanctions compliance. * Contribute to capability mapping, portfolio rationalization, and build-vs-buy decisions; produce reference architectures, standards, and decision records. Your Profile * Bachelor’ or Master’s degree in Computer Science, Information Systems, or a related field. * 5–7 years of experience in solution/enterprise architecture or closely related roles, ideally within retail or consumer-facing organizations, including 2+ years of hands‑on software development using Java, .NET, or a similar language. * Strong knowledge of customer-domain capabilities: Customer Master/M

📌 Enterprise Architect (España)
🏢 Mediamarktsaturn Plattform Services
📍 España