Your responsibilities and tasks * Answer phone calls and manage customer requests, distributing calls to the appropriate team if needed. Receive customer requests via email and manage them. * Distribute requests from the shared customer service inbox to colleagues in the department. * Manage quotations: receive requests, create quotations, follow up on acceptance and act on superior instructions. * Order Management: create sales orders, purchase goods for the central warehouse and follow up on delivery. * Coordinate order delivery tracking with Supply Chain & Logistics. * Administrative management of service requests: register requests in the system, assign initial date and technician based on availability and area geographic. * Invoicing of services: produce proforma and final invoices after verifying documentation and data; track and receipt of orders for billing; issue credit notes in compliance with approval guidelines. * Manage maintenance contracts: register contract info, control intervention dates, update materials list during term; bill accordingly.



* Manage incidents that arise during each phase of the “order to cash” process until resolution. * Travel management for technicians and other colleagues. Your profile and qualifications * Studies in Administration & Finance. * Minimum 1–2 years of experience in a back‑office department (Order Manager role). * Training, knowledge and experience in administration. * Experience as part of a project‑management team is valuable. * Leadership personality experienced in leading high‑performance production organizations. * Spanish (Native). * English (Advanced); Portuguese would be an asset. * High performance and result orientation. * Convincing personality capable of pushing for results despite resistance. * Ability to communicate with all levels within the organization. We offer * Attractive compensation package aligned with experience and responsibilities. * Private health insurance plan. * Employee Assistance Prog

📌 Order Management Specialist (España)
🏢 Gea Group
📍 España