Dutch Speaking Support Specialist About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between global professionals and world-class organizations. About Mercier Consultancy Group Mercier Consultancy Group is a premier international recruitment firm specializing in connecting top-tier talent with high-growth opportunities within the BPO and customer support services industry. We pride ourselves on delivering bespoke career solutions that bridge the gap between integral professionals and world-class organizations. Job Overview We are currently seeking a motivated professional for a Dutch Speaking Support Specialist position in Bulgaria. This role is a fantastic opportunity to advance your career within the customer support services sector while enjoying a vibrant expatriate lifestyle in a top European tech hub.



Key Responsibilities * Provide exceptional service via email, phone, and chat to Dutch-speaking clients * Resolve complex inquiries, ensuring high levels of customer satisfaction within the customer support services industry * Maintain accurate records of customer interactions within our internal CRM systems * Collaborate with cross-functional teams to identify and elevate technical issues effectively * Adhere to established service level agreements and quality standards at all times * Act as a brand ambassador, representing our clients with professionalism and cultural sensitivity * Participate in ongoing training to stay updated on product features and support protocols Requirements * Native or fluent Dutch (spoken and written) * Valid EU passport (mandatory) * Previous experience in customer support services or a similar client-facing role is highly valued * Excellent communication skills with a strong focus

📌 Dutch Speaking Support Specialist (Gijón)
🏢 Mercier Consultancy MD
📍 Gijón