In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. as a Technical Product Expert on our team, you will: * Provide technical support and assistance to customers via e-mail and phone. * Addresses, responds and resolves to customer inquiries on products and services, including installation, operational functions, troubleshooting and maintenance. * Provide response in a timely manner to customers queries and focuses on building close long-term client relationships. Key Responsibilities & Tasks * Delivers training to OEM´s and assemblers as per request and business needs. * Deploys high level knowledge in the market and collect information for corrective action & improvement. * Takes control of OEM´s claim by escalating to key company areas if necessary. * Coordinates with Supply Chain department for parts pick-ups and replacement shipments. * Guides customers through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.



* Consults with users to determine steps and procedures taken to identify and resolve the problem. * Prepares customer reports to track progress on improvement actions * Performs other related duties as assigned. Required Skills * Bike industry or mechatronic background is important * Excellent verbal and written communications skills * Excellent interpersonal and computer skills * Proficient in customer focus skills * Professional and pleasant telephone and face to face manner * Availability to travel and visit customers when required * Strong analytical and problem-solving skills * Excellent time management and organizational skills this Is a Great Match If You * Are proficient or bilingual in German plus an advanced level of English * High School graduate or Higher * Have customer care skills – ability to listen to and understand the customers' need * At least 3 years' experience in c

📌 German Speaking Technical Product Expert (Cataluña)
🏢 The lemon Consulting
📍 Cataluña