POSITION SUMMARY Responsible for the pre-qualification and assistance to clients, representing the MVCI products and system with integrity while displaying excellent customer service skills according to MVCI standards. CRITICAL TASKS WORKING RELATIONSHIPS: Reports to: Sales & Marketing Manager Interfaces: All Associates OVERALL RESPONSIBILITIES: - Provide appropriate information to all guests with accuracy, attention to detail and product knowledge. - Conduct pre arrival calls, servicing clients and finding out who travels in party and assist them with any membership issue during their stay. - Identify and take action on all clients’ issues and conducting follow up until the issue is solved. - Qualify clients and be able to diplomatically explain promotion terms and conditions to guests that may qualify for a general information (GI) tour. - Co-ordinate appointments and the time of arrivals with the front desk at the Sales Centre. - Provide appropriate information to all clients with accuracy, attention to detail and product knowledge.



- Provide service to and handle all customers’ questions, problems and complaints and solve issues in a satisfactory manner - In charge of delivering welcome packages to MVCI owners. - To maintain and exceed minimum performance standards as established by the Sales management on a period basis. - To obtain referrals from new and existing owners. - Follow up on sales leads, self generated or those provided by S&M; Management to improve sales results. - Review own performance with management to improve sales results. ESSENTIAL JOB FUNCTIONS: - To maintain an attitude of customer service throughout your dealings with guests and owners. - To assist owners when necessary with bookings, queries, etc. - To commit to a personal on-going self development programme. - To establish supportive and positive interaction with other Associates. - Remain current on company and industry information. - Through professional persuasion, generate qualified

📌 Sales Service Agent (Islas Baleares)
🏢 MVCI Holidays
📍 Islas Baleares