Location: Barcelona, Spain (Hybrid – Office in Torre Mapfre) Salary: €27,468.29 gross/year + 30% performance bonus Languages: Native-level German, English or Spanish (for internal onboarding) Experience: Entry-level / Junior profiles (working students / part-time students accepted) Other: Full-time or part-time options available (min. 20 hours) WHAT IS THE PROJECT? The project is about bringing your talent and ambition to our client, a general leader in the travel and hospitality industry. As an iconic Italian cruise line, our client is part of Carnival Corporation & plc and offers millions of guests worldwide unforgettable vacation experiences in the Mediterranean, Northern Europe, and the Caribbean. From the dynamic Customer Hub in Barcelona, a multicultural team of around 152 employees supports four key European markets across customer service, sales, and VIP care. You will join a dedicated DACH team of around 50 colleagues delivering top-tier travel experiences for German-speaking guests. AND WHAT IS MY ROLE IN IT? As a Cruise Expert for the German market,
you will be the central commercial and service point of contact for our client's German-speaking customers. You will combine sales and consultative service to turn travel inquiries into dream vacations. * Handling incoming inquiries via inbound calls, emails, and written channels * Splitting your responsibilities between existing customer care (60%) and new customer acquisition (40%) * Identifying customer needs, handling objections, and recommending tailored cruise packages, shore excursions, and premium onboard experiences * Converting inquiries and leads into firm bookings and reactivating existing customers * Updating reservations and maintaining customer data in the CRM system * Working closely with the service team to ensure a consistently outstanding customer experience * Achieving productivity, call, and sales targets OK, AND WHAT DO I NEED FOR THIS? * Native-level written and spoken German * Proficienc
📌 Travel Sales Agent (Cataluña)
🏢 blu
📍 Cataluña