you will: * Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands. * Log call details onto call management systems and provide response and resolution within SLA. * Maintain service and product knowledge and expertise associated with applications specific to individual customers. * Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project. * Understand and comply with administrative duties Your Qualifications * Are proficient or bilingual in Finnish with an advanced level of English or Spanish * Have customer care skills – ability to listen to and understand the customers' need * Can take ownership of,



and progress calls to resolution or to elevate call to resolution * Have excellent communication skills and adaptability * Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus What's In It For You * Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday, between 08:00 - 19:00 * Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus * Central location in Benalmadena * Full paid training on the company and the project you'll be working on * Career development programs, specialized courses, and language classes #J-18808-Ljbffr

📌 Finnish speaking Customer Service Representative (Andalucía)
🏢 The lemon Consulting
📍 Andalucía