We're partnering with a general leader in customer experience and digital solutions to recruit Dutch-speaking Customer Service Advisors for an e-commerce project based in Benalmádena, Málaga. This is a fantastic opportunity to join an international team while supporting customers with world-class service. Your Role: * Handle incoming and outgoing calls, as well as customer requests via Live Chat and email. * Support customers with questions about orders, products, and promotions, always ensuring a professional and friendly approach. * Process calls redirected from stores and register them accurately in the ticketing system. * Follow established procedures and project guidelines to ensure consistent service. * Focus on delivering exceptional customer service and continuously improving customer satisfaction. * Work collaboratively with colleagues, communicating quickly and effectively across different channels. * Meet performance targets while ensuring quality in every interaction. * Potential to handle customer inquiries via social media channels in the future. Your Qualifications:



* Fluent Dutch and good English (both written and spoken). * Previous experience with computer systems and CRM tools, with the ability to multitask across them. * Customer-friendly, patient, and able to manage difficult situations with professionalism and positivity. * Punctual, detail-oriented, and proactive in developing knowledge about services, procedures, and products. * Strong teamwork and communication skills. * Comfortable working in a fast-changing environment. The Offer: * Full-time, permanent Spanish contract with full registration in the Spanish healthcare system from day one. * Paid training and onboarding program. * Paid vacation (4 weeks + 4 additional days per year). * Career growth opportunities and professional development programs. * Modern and spacious office in Benalmádena, Málaga. * Working schedule: rotating shifts between Monday–Friday (08:00–21:00), Saturday (09:00–

📌 Dutch-speaking Customer Service Advisor (Málaga)
🏢 Ersilia
📍 Málaga