David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Finnish-speaking Fashion Support Consultantin Malaga. Position: Fashion Support Consultant Location: Malaga, Spain Work model: On-site Employment type: Full-time. Si los siguientes requisitos del puesto y la experiencia coinciden con sus habilidades, por favor, asegúrese de enviar su solicitud sin demora. DUTIES AND RESPONSIBILITIES: * Handle incoming customer interactions through multiple channels (phone, email, chat, voicemail, or automated alerts). * Record and update customer details and case information in the call or ticket management system. * Provide timely responses and effective resolutions in line with established service level agreements (SLAs). * Maintain up-to-date knowledge of company products, services, and client-specific applications. * Identify and elevate complex or unresolved issues to the appropriate internal teams or supervisors when necessary. * Follow established processes, procedures, and quality standards for service delivery.



* Complete required administrative tasks accurately and on time. REQUIREMENTS: * Native or fluent in Finnish (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency. * Strong customer service orientation, with the ability to actively listen and understand customer needs. * Ability to take ownership of cases and see them through to resolution or appropriate escalation. * Excellent verbal and written communication skills, with adaptability to different customer situations. * Basic technical knowledge of IT systems, such as Windows, Microsoft Office, and internet configurations. xqysrnh * Strong problem-solving skills, attention to detail, and ability to work in a team-oriented environment. OFFER: * Excellent remuneration package based on experience, skills and performance * Full paid training on the company and the project * Career development programs,

📌 Fashion Support Consultant (Málaga)
🏢 David Kennedy Recruitment
📍 Málaga