Start: asap DUTIES AND RESPONSIBILITIES * Assist eCommerce customersusing multiple channels as assigneddepending on the need(incoming telephone calls, chat, in the future emails and social media as well) * Identify issues the clients are facing, handle complaints, provide solutions and alternatives, guide customerswithin the time limits * Use cheat sheets,guides andprotocolsprovided during the training * Ensure customer satisfaction and provide professional customer support * Identify when the issue should be re-assigned to another department * Collaborate with other agents or teams in case of more complex cases * Document each action taken in a CRM system in detail. Profile: * Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level)



* Possess excellent writing and verbal communication skills to simplify technical language for non-technical users * A resourceful and stress-resilient personality that can adapt and remain calm in all situations * Good listening skills and ability to empathize with others * Ability to solve issues in a timely manner * Ability to work independently while being a team player at the same time * Ability to cover shift rotation and be on time at the office * Morking schedule: Monday to Friday, office hours (09 AM - 06 PM). BENEFITS: * Excellent remuneration package based on experience, skills and performance * Be part of a dynamic and creative team with positive and friendly atmosphere * 23 working days' paid annual leave * Guidance and tools to reach your full potentia #J-18808-Ljbffr

📌 Customer Service Agent (Benalmádena)
🏢 Personalbüro U. Herrmann
📍 Benalmádena